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At Just Potent, we work really hard to get your orders shipped out as quickly as possible. Most orders placed on the Just Potent website ship within 48 hours. In rare cases, there might be an additional delay of a day or two; these are mostly peak times. If your order will be delayed more than 72 hours, we will send an email to you notifying you of this delay.
We do not ship on weekends. If you placed your order on a Friday, you order will ship not later than the following Tuesday. If for any reason we cannot ship your order by Tuesday, we will notify you via email explaining why we weren't able to ship out within the promised timeframe.
The USPS is the only carrier we use for retail orders. If you want your order to be delivered by a different carrier, you must inform us in writing, after which we will provide you with a shipping quote. All orders shipped are assigned a USPS tracking number. When your order ships from our warehouse, we automatically dispatch an email to the email we have on file for you. This email will include your USPS tracking number and other necessary information.
For wholesale orders, our preferred carrier of choice is FedEx. Most large orders ship via FedEx Ground except otherwise instructed by the customer.
We offer different choices when it comes to shipping your order. Our standard shipping to anywhere in the US(50 states) is free. This shipping method does not guarantee delivery and we shall not be held responsible for non-deliverable orders. If you want guaranteed delivery and/or signature delivery, you must choose the applicable option during checkout. We welcome international orders. Most standard shipping orders to Canada will ship for free. Be aware that Canada shipping may not always provide you with up-to-date tracking information when your order leaves the United States. To be able to track your order up to the point of delivery, you will need to choose Express shipping at checkout.
If you have any questions or concerns that aren't addressed on this page, please send us an email: firstname.lastname@example.org and someone from the shipping department will get back to you within 24 hours.