When you shop at Just Potent, there are different ways we gather information about you:
We ask for information such as your name, e-mail address, delivery address, contact details and, if you place an order, your credit card details. We keep a record of this information so that we can recognise you as a registered customer and fulfil the orders you place with us. We keep a record of your purchases with us, this means we can send you the most relevant offers. It also means we can deal a lot quicker with any problems you may experience with your order. We keep a record of any e-mail correspondence you send us. This helps us keep track of any problems or concerns you've had with our products or services.
The information collected about you will not be shared with any third parties and is stored indefinitely for product and service development, directing marketing and marketing analysis. We work hard to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We will not be responsible for lost/damaged/seized/confiscated orders shipped to international destinations with the exception of Canada. It is the customer's responsibility to check with their customs to see if a product they're ordering will get a pass. We will NOT be responsible for any order seized or confiscated by the customs of your country.
We stand by every product we sell and we are happy to help process returns of products you bought from us. We will however not accept returns on opened bottles or containers as there is no way we can resell it if is already opened. At our discretion, we may charge you $10 or more for restocking fee. To return your unopened bottles/products, please send to
Attn.: Returns Dept.
P.O Box 5205,
Kent, WA 98064